Saturday, October 21, 2006


Phone Quotes

Come on people! I can't count how many times I have answered the phone to hear someone say "How much would it cost to frame my picture? It's 36" x 12" (or whatever)".
I always give the same answer. "Which frame and which mats did you want?"
I always get the same reply. "Uhhh...I don't know."
When I explain that we have about ten thousand frame samples and several hundred mat colours, they say "Well, an average price."
So I tell them it could be anywhere from $150 or $180 to several hundred or a thousand plus.
This really isn't anything you can do over the phone.
I think for fun I'm going to call the local grocery store today and ask them what it would cost to have a dinner party for eight people.

Oh, you love your customers and you know it! ;-)
Can I come to your dinner party?
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